At 1wins, your privacy is a foundational commitment, not an afterthought. This Privacy Policy explains exactly what personal data we collect from Pakistani users, how we use it, who we may share it with, how we protect it, and what rights you hold over your own information.
Six core principles guide every data-related decision at 1wins. These are not aspirational promises — they are enforceable obligations under our international gaming license.
Every interaction between your device and the 1wins platform — login, deposit, withdrawal, betting — is protected by industry-standard SSL/TLS encryption. Your personal data is never transmitted in plain text across any network.
1wins does not sell, rent, or commercially trade your personal data to third-party marketing companies, data brokers, or advertisers. Your data is used to operate and improve the 1wins platform — nothing more, nothing less.
1wins provides you with the tools and processes to access, correct, restrict, or delete your personal data. You can submit a data subject request at any time by contacting 1wins support, and we will respond within 30 days.
1wins retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Once the retention period expires, data is securely deleted or anonymized.
Data collected for one purpose at 1wins is not repurposed without your consent. If we collect your mobile number for account verification, it is not then used for unrelated marketing campaigns unless you have explicitly opted in to receive such communications.
1wins's data handling practices comply with the requirements of our international gaming license, which includes data protection standards as a core licensing condition. Our compliance is subject to periodic external review by our licensing authority.
This Privacy Policy ("Policy") describes how 1wins ("1wins", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of users ("you", "your") who access or use the 1wins platform available at 1wins.today, including all associated services, features, and content (collectively, the "Platform").
This Policy applies to all personal data processed in connection with your use of the 1wins Platform, whether you are a registered account holder, a visitor browsing the Platform without an account, or a former user whose account has been closed. By using the 1wins Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the data practices described herein.
This Policy is incorporated by reference into the 1wins Terms & Conditions. Where defined terms are used in this Policy, they carry the same meaning as in the Terms & Conditions unless otherwise specified. In the event of any conflict between this Policy and the Terms & Conditions regarding privacy matters, this Policy shall prevail.
1wins is committed to treating your personal data with the care, transparency, and respect it deserves. We understand that Pakistani users — particularly in a financial and gaming context — reasonably expect their personal and payment data to be handled securely and discreetly. That expectation forms the backbone of how 1wins approaches data privacy.
For the purposes of this Privacy Policy, 1wins acts as the data controller in respect of personal data collected from users of the 1wins.today platform. As data controller, 1wins determines the purposes for which and the manner in which personal data is processed.
1wins operates the Platform under the authority of a valid international gaming license. Details of the licensing jurisdiction and regulatory authority are available upon request through the 1wins support channel. The 1wins Platform is registered and operated as an internationally licensed online gaming service, and data handling obligations form part of its core licensing conditions.
For all data protection enquiries, including data subject access requests and complaints, users may contact the 1wins Data Protection team via the support contact details provided in Section 16 of this Policy.
1wins collects personal data across several categories, depending on how you interact with the Platform. The following table sets out the main categories of data collected:
| Category | Examples | Collected When |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport number | Account registration, KYC verification |
| Contact Data | Email address, Pakistani mobile number, city of residence | Account registration, support interactions |
| Financial Data | JazzCash / EasyPaisa account references, bank account details, transaction history | Deposits and withdrawals |
| Activity Data | Betting history, game activity, session duration, bonus usage | Platform use |
| Technical Data | IP address, device type, browser type, operating system, cookie identifiers | Accessing the Platform |
| Communication Data | Support chat transcripts, email correspondence | Contacting 1wins support |
| Verification Documents | CNIC copies, utility bills, bank statements | KYC / AML verification procedures |
Special category data: 1wins does not intentionally collect special category data (such as health, religious, or biometric data) about its users. If you voluntarily disclose such information — for example, by mentioning a gambling-related health concern in a support interaction — it will be treated with the highest level of confidentiality and used only to connect you with appropriate responsible gaming support.
1wins collects personal data through the following means:
1wins uses your personal data for the following purposes:
1wins processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
1wins does not sell, rent, or otherwise commercially transfer your personal data to third parties for their own marketing purposes. Personal data may be shared with third parties only in the following circumstances:
All third parties with whom 1wins shares personal data are required to maintain appropriate technical and organizational security measures and to use the data only for the specific purposes for which it was shared.
As an internationally licensed online gaming platform, 1wins may process and store personal data in jurisdictions outside Pakistan. Where data is transferred to countries that do not provide a level of data protection equivalent to that of Pakistan, 1wins implements appropriate safeguards to protect your personal data, including contractual clauses that impose data protection obligations on the recipient parties.
By using the 1wins Platform and providing your personal data, you acknowledge that your data may be transferred to and processed in jurisdictions outside your country of residence, including the jurisdiction in which 1wins's data infrastructure is hosted and the jurisdiction associated with our gaming license.
1wins's data processing infrastructure is hosted with reputable cloud and server providers that maintain industry-standard security certifications. Data center locations are subject to change; however, the security standards applied to your data remain consistent regardless of where it is stored.
1wins retains personal data for the periods set out below, after which data is securely deleted or irreversibly anonymized:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | 5 years after account closure | Legal and regulatory compliance |
| Financial transaction records | 7 years after transaction date | AML obligations and financial auditing |
| KYC verification documents | 5 years after account closure | Gaming license requirements |
| Betting and game activity history | 3 years after last activity | Dispute resolution and compliance |
| Support communication records | 3 years after last interaction | Quality assurance and dispute resolution |
| Technical / session data | 13 months | Platform security and analytics |
| Marketing opt-in records | Until opt-out, then 1 year | Demonstrating consent compliance |
Where data is required to be retained for longer periods by applicable law or regulatory direction, that requirement will override the standard retention periods above.
Subject to applicable law and the conditions of our gaming license, you have the following rights in relation to your personal data held by 1wins:
Request a copy of all personal data 1wins holds about you, along with information about how it is used.
Request correction of inaccurate or incomplete personal data that 1wins holds about you.
Request deletion of your personal data where there is no compelling legal reason for 1wins to continue holding it.
Request that 1wins suspends processing of your data while a complaint or accuracy query is being resolved.
Request a structured, machine-readable copy of the personal data you provided to 1wins, for transfer to another service.
Object to processing of your data where 1wins relies on legitimate interests as the legal basis, including direct marketing.
To exercise any of these rights, please contact 1wins support. We will acknowledge your request within 5 business days and respond substantively within 30 calendar days. Some rights may be limited or qualified by our obligations under gaming regulation and AML law — we will explain any such limitations when responding to your request.
Note on erasure and active accounts: The right to erasure cannot be fully exercised while your 1wins account is open and active, or during any period when 1wins is legally required to retain your data for regulatory compliance purposes. Requesting data erasure will typically require your account to be closed first.
The 1wins Platform uses cookies and similar tracking technologies to operate core platform functions, analyze usage patterns, and — where you have consented — deliver relevant promotional content. Cookies are small text files placed on your device when you visit the Platform.
1wins uses the following categories of cookies:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 1wins Platform. Standard browser controls for cookie management are available in your browser's privacy or settings menu.
1wins implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:
While 1wins takes data security extremely seriously and implements industry-standard protective measures, no online platform can guarantee absolute security. You also have a responsibility to protect your 1wins account credentials and to report any suspected unauthorized access immediately.
Data breach notification: In the unlikely event of a data breach that poses a risk to your rights and freedoms, 1wins will notify affected users within 72 hours of becoming aware of the breach, in accordance with applicable data protection law and gaming license requirements.
The 1wins Platform is strictly for users aged 21 years and above. 1wins does not knowingly collect, process, or retain personal data from individuals under the age of 21. Account registration by persons under 21 is prohibited and constitutes a material breach of the 1wins Terms & Conditions.
If 1wins becomes aware that an account has been registered by or is being used by a person under the age of 21, that account will be immediately suspended and permanently closed. Any balance held in such an account will be forfeited, and 1wins reserves the right to report the matter to relevant authorities where appropriate.
Parents and guardians are encouraged to monitor the online activities of young people in their care. If you have reason to believe that a minor has accessed or registered on the 1wins Platform, please contact 1wins support immediately so that appropriate action can be taken.
The 1wins Platform may contain links to third-party websites, services, or payment platforms — including JazzCash, EasyPaisa, and banking portals. 1wins is not responsible for the privacy practices of these external sites. When you leave the 1wins Platform and visit a third-party site, that site's own privacy policy will govern how your data is handled.
We recommend that you review the privacy policies of any third-party sites you visit, particularly when those sites request personal or financial information. The inclusion of a link on the 1wins Platform does not imply endorsement of the linked site's privacy practices.
1wins reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform functionality. Where a material change is made that affects how we process your personal data, 1wins will notify registered users via email or an in-platform notification at least 14 days before the change takes effect.
The date of the most recent update to this Policy is reflected in the "Effective Date" field at the top of this page. Your continued use of the 1wins Platform following notification of a policy change constitutes acceptance of the updated Privacy Policy. If you do not agree with the updated policy, you should cease using the Platform and request account closure before the effective date.
If you have any questions, concerns, or requests regarding this Privacy Policy or how 1wins handles your personal data, please contact the 1wins Data Protection team using one of the following methods:
1wins will acknowledge all data protection queries within 5 business days and will provide a substantive response within 30 calendar days. Complex or high-volume requests may require an extension of this timeframe; we will notify you in advance if an extension is necessary and explain the reason for the delay.
Complaints: If you are dissatisfied with how 1wins has responded to a data protection concern, you have the right to lodge a complaint with the data protection supervisory authority in your jurisdiction or in the jurisdiction associated with the 1wins gaming license.
Explore additional legal documentation for the 1wins platform, including our full Terms & Conditions, Responsible Gaming Policy, and Frequently Asked Questions. Transparency is central to how we operate.
21+ only. Your privacy is protected. 1wins is an internationally licensed gaming platform.