Gaming should be entertaining — not a source of financial stress or personal harm. 1wins takes responsible gaming seriously and provides every Pakistani player with the tools, knowledge, and support needed to keep their experience healthy and enjoyable.
The 1wins platform is exclusively for users who are 21 years of age or older. This is not a guideline — it is a hard platform rule enforced through our account verification (KYC) process. Any account found to be operated by a person under the age of 21 will be permanently closed, all balances forfeited, and the matter may be escalated to the relevant regulatory authority. If you are a parent or guardian and believe a minor has accessed 1wins, please contact our support team immediately via live chat or email at [email protected] so the account can be investigated and closed without delay.
Every 1wins account holder in Pakistan has access to a full suite of responsible gaming controls — available in your account settings any time you need them.
Set daily, weekly, or monthly deposit limits directly from your 1wins account settings. Once a limit is set, it takes effect immediately for reductions. Increases require a 7-day cooling-off period to prevent impulsive changes made during a hot streak.
Define how long you can spend on the 1wins platform in a single session. Once your time limit is reached, you will be automatically logged out. A reminder notification appears 15 minutes before your session limit expires so you are never caught off guard.
Cap the maximum amount you can lose within a set period — daily, weekly, or monthly. If your net losses reach the defined threshold, 1wins will automatically restrict further play until the limit period resets, protecting your bankroll from runaway losing streaks.
Need a short break? Activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During a cool-off your 1wins account remains registered but you cannot log in, place bets, or make deposits. You can still withdraw any remaining balance.
For a more serious break, 1wins offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent closure. Once self-exclusion is activated, 1wins will also suppress any marketing communications to you for the entire exclusion period. See the full self-exclusion process below.
You can unsubscribe from all 1wins promotional communications — bonus offers, PSL special promotions, reload notifications — at any time from your account settings or by contacting support. Opting out of marketing is instant and does not affect your ability to play.
Self-exclusion is one of the most powerful responsible gaming tools available on 1wins. Here is how to activate it in a few straightforward steps.
Visit the 1wins platform and log in using your registered email and password. Navigate to "My Account" in the top right corner of the screen.
Inside "My Account", select the "Responsible Gaming" tab. You will see all available tools including deposit limits, cool-off, and self-exclusion options.
Choose from 6 months, 1 year, 3 years, or permanent self-exclusion. Read the terms for each option carefully. Permanent exclusion cannot be reversed — think it through before selecting this option.
Confirm your selection. Your self-exclusion is activated immediately. You will receive a confirmation email, your account will be suspended, and all marketing from 1wins will stop at once.
Need help activating self-exclusion? If you are having difficulty accessing your account settings or want 1wins support to apply self-exclusion on your behalf immediately, contact our 24/7 live chat team. They can apply the exclusion directly without you needing to navigate the settings yourself. You may also email [email protected] with the subject line "Self-Exclusion Request" and your registered account details.
| Limit / Tool | Duration Options | Takes Effect | Reversible? | Status |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (reductions) | 7 days (increases) | Yes, after cooling-off | Active |
| Loss Limit | Daily / Weekly / Monthly | Immediately (reductions) | 7 days (increases) | Yes, after cooling-off | Active |
| Session Time Limit | Per session (hours) | Immediately | Yes | Active |
| Cool-Off Period | 24 hrs / 48 hrs / 7 days / 30 days | Immediately | No (must run its course) | Available |
| Self-Exclusion | 6 months / 1 year / 3 years / Permanent | Immediately | No (for full duration) | Available |
| Marketing Opt-Out | Indefinite | Immediately | Yes, opt back in anytime | Active |
| Account Closure | Permanent | Within 24 hours of request | No | On Request |
Problem gambling affects people from all walks of life — from Karachi to Lahore, Islamabad to Faisalabad. Recognizing the early signs is the first step toward getting things back under control.
Spending more money on gambling than you originally planned or can comfortably afford to lose
Lying to family members or friends about how much time or money you spend gaming
Chasing losses — placing bigger bets to try to win back money you have already lost
Feeling anxious, restless, or irritable when you are not gambling or are unable to access 1wins
Gambling has started to interfere with your work, studies, or family responsibilities
Using gambling as a way to cope with stress, depression, loneliness, or other emotional difficulties
Borrowing money — from friends, family, or financial institutions — specifically to fund gambling
Feeling unable to stop or reduce your gambling despite genuinely wanting to
Neglecting meals, sleep, or personal health because of extended gaming sessions
If any of the above sound familiar, you are not alone and it is not too late to take action. Use the 1wins responsible gaming tools described on this page, or reach out to our support team for a confidential conversation. The self-exclusion and cool-off tools are there precisely for moments like this — no judgment, no delay.
Answer these questions honestly — for yourself, not for 1wins. If you find yourself saying "yes" to several of them, it may be time to use one of our responsible gaming tools.
Reflect on your gambling habits over the past 30 days. A pattern of "yes" answers is a clear signal to use our tools or seek support.
This self-assessment is not a clinical diagnostic tool. It is designed to prompt honest self-reflection. If your answers concern you, please contact 1wins support or use the self-exclusion tool immediately. Seeking help is a sign of strength, not weakness.
Follow these practical tips to keep your gaming experience on 1wins fun, balanced, and under control. Small habits make a big difference over time.
Decide exactly how much money you can afford to lose before you log into 1wins. Treat that amount as your entertainment budget for the session — not rent money, not savings. Once it is gone, stop playing for the day. Use the deposit limit tool to enforce this automatically.
If you have lost money during a gaming session, resist the temptation to deposit more money immediately to win it back. Chasing losses is one of the most common paths to problem gambling. Accept the loss, log out, and come back another day with a fresh mindset.
Set a timer on your phone to remind yourself to take a 10-minute break every hour. Step away from your screen, stretch, drink water, or go for a short walk. This keeps your mind sharp and prevents fatigue-driven impulsive decisions.
Avoid gaming when you are angry, stressed, depressed, or overly excited. Emotional states — both positive and negative — cloud judgment and lead to reckless betting. Wait until you are calm and clear-headed before opening the 1wins platform.
Do not mix gambling with work, family time, or other important obligations. Gaming should be an occasional leisure activity — not something that competes with your job, education, relationships, or health. If 1wins starts interfering with those areas, activate a cool-off period immediately.
1wins provides tools and support, but sometimes professional help is needed. We encourage Pakistani players to reach out to the following international responsible gaming organizations if they believe their gambling is becoming a problem.
International gambling support charity offering free confidential advice, counseling, and self-help resources. Visit their website for live chat and phone support in multiple languages. GamCare operates 24/7.
Peer support organization with chapters worldwide. Gamblers Anonymous follows a 12-step program and offers both in-person and online support meetings. Check their international directory for meetings in your region or language.
Leading international responsible gambling organization providing education, treatment referrals, and self-exclusion support. Their website includes a detailed self-assessment tool and a directory of licensed counseling services.
1wins will never penalize you for seeking help. If you reach out to any of these organizations or request self-exclusion, that decision is treated with complete confidentiality and respect. Your well-being is far more important than any single betting session or deposit. If you want 1wins support to connect you with local or international counseling resources, just ask — we will assist discreetly and immediately.
Our 24/7 support team is trained in responsible gaming protocols and can help you activate any of the tools described on this page — self-exclusion, cool-off, deposit limits, or simply provide a confidential listening ear. No judgment, no delay.
🛡️ 21+ only. Gambling can be addictive — play responsibly. 1wins operates under a valid international gaming license.